You can track the status of your orders on the "My Orders" tab of the My Account page.

While we endeavour for prices shown online to match our in-store prices, they may not always be the same.

Please check your spam folder. If it's still missing, Contact us.

Enter your code into the "discount code" field on the Checkout Page and click Activate.

Yes, Giftcards

Yes, Contact us with your voucher code and we can convert it to a online voucher

Our website automatically removes out-of-stock items from the online store, but occasionally an item may be incorrectly listed as being in-stock. If an item on your order is sold out, we will contact you to offer an exchange, backorder or a refund.

We reserve the right to not supply to trade customers.

You should receive an email when your order ships via Courier Post, or if you signed up for an account you can track the status of your orders on the "My Orders" tab of the e My Account page.

We ship orders by tracked courier, with no signature required (courierpost.co.nz) Therefore, we recommend you provide an address where you are happy for your item to be left, or where you will be during office hours. (If you provide a work address, please include full details including business and receivers’ name.)

In most cases, orders placed via chances.co.nz before 12pm Mon-Fri are processed & shipped the same day. Orders after this time are processed on the next business day. Delivery times are dependent on your location but are typically 1-3 working days within New Zealand. Rural delivery may take an extra day.

Yes! We ship internationally to the following destinations via DHL: Australia $25, Cook Islands $25, USA $35 and UK $45. (All shipping fees are in NZD) Bulky items may incur an additional shipping charge. Some orders may incur a customs or import duty charge. Chances do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

Please Contact us if you do not receive your package when you expect to.

Yes!

Yes, if you provide a work address, please include full details including business and receivers’ name.

As we want you to be fully satisfied with your online purchase, we will happily replace or exchange any garment that you are not 100% happy with as long as it is received by us within 30 days of your order being delivered and is still in new, unwashed condition with the original garment tags intact.

Swimwear returns: We accept swimwear returns as long as all the original tags and hygiene stickers are attached and the garment is in perfect, re-sellable condition. If the swimwear has been sold in a set, the full set must be included within your return.

As per our company policy, we do not offer refunds for any online purchases. This includes purchases made with Afterpay and Laybuy payment methods.

If you return your item and there is no replacement or exchange available, you will be issued with a store credit valid for 12 months. This store credit can be used online or at one of our 13 physical stores.

To return an item, please fill out the EXCHANGES AND RETURNS section of your invoice and send it to us with the item you wish to exchange or return. You will receive email confirmation once your exchange is complete. If you have lost your invoice, please Contact us.

Please fill out the EXCHANGES AND RETURNS section of your invoice and courier it to us at the following address:

Chances Online Returns
Unit 9, 239 Gt South Road
Drury 2113
Auckland
New Zealand

Or you can return your item to one of our 13 stores. Find your local Chances store HERE. 

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