+ What forms of payment do you accept?

We accept Visa, Mastercard, bank deposit and PayPal.

+ How can I track the status of my order?

You can track the status of your orders on the "My Orders" tab of the My Account page.

+ Where's my confirmation email?

Please check your spam folder. If it's still missing, Contact us.

+ How do I use a voucher code?

Enter your code into the field on the Checkout Page and click Activate.

+ Can I purchase a Gift Card online?

Yes, Giftcards

+ Can I redeem a gift card online?

Yes, Contact us and we can apply the value of the card to your account as loyalty points, which you can then use online.

+ What happens if something I order is out of stock?

Our website automatically removes out-of-stock items from the online store, but occasionally an item may be incorrectly listed as being in-stock. If an item on your order is sold out, we will contact you to offer an exchange, backorder or a refund.

+ How do I know my order has been shipped?

You should recieve an email when your order ships, or you can track the status of your orders on the "My Orders" tab of the My Account page.

+ How will my order be shipped?

We ship orders by tracked courier and a signature is required on receipt. Therefore, we recommend you provide an address where you will be located during office hours. (If you provide a work address, please include full details including business and receivers’ name.) Should there be nobody available to sign for your delivery; a card to call will be left for you to arrange delivery at another time.

+ When will my order be shipped?

Delivery times are dependant on your location but are typically 2-5 working days within New Zealand.

+ Do you ship internationally?

Yes! For orders under NZD $99, a $10 fee applies to Australia and a $20 fee for all other international orders. For all orders over NZD $99, shipping is free!

+ What happens if my items get lost in the mail?

Please Contact us if you do not recieve your package when you expect to.

+ Do you deliver to PO Box Address?

Yes!

+ Can you deliver to my work address?

Yes, if you provide a work address, please include full details including business and receivers’ name.

+ What Is your Returns Policy?

As we want you to be fully satisfied with your online purchase, we will happily replace or exchange any garment that you are not 100% happy with as long as it is received by us within 14 days of your order being delivered and is still in new, unwashed condition with the original garment tags intact.

+ How do I return an item?

To return an item, please fill out the EXCHANGES AND RETURNS section of your invoice and send it to us with the item you wish to exchange or return. You will receive email confirmation once your exchange is complete. If you have lost your invoice, please Contact us.

+ Where do I send my return?

Please fill out the EXCHANGES AND RETURNS section of your invoice and send it to us at the following address:

Chances Online Returns
16 East Street
Papakura 2112
Auckland
New Zealand

 

+ What if I forgot my password?

You can reset your password here: Reset Password